There are many ways to make a loan payment. Some require a simple set up process. Just call us at 1-844-734-3577 and we will be happy to set up a payment method that works for you.
You can change your payment due date after your first payment has been made, as long as your account is current. We require a minimum of four business days notice prior to your original payment due date. To request a payment date change, please complete the Payment Date Change Form, or contact our Customer Service Department at 1-844-734-3577 and we will be more than happy to help you.
Yes you can change your payment frequency up to 3 times over the term of your agreement. A fee applies as outlined in your agreement with us. Please contact us about this option.
Absolutely! Prefera does not charge fees or penalty charges for additional payments. Any payments in addition to your regular payments will be applied to outstanding fees first and then principal. Just contact us at 1-844-734-3577 to arrange.
Yes, you may pay out your loan before the end of the term, as outlined on your contract, with no penalty or fees. You can obtain your payout amount by completing the Buyout Amount Request Form or contact us at 1-844-734-3577 to arrange.
Our system doesn’t generate amortization schedules of your loan. You can download the attached template here and input your loan values to see your loan amortization.
Payments are required to be made by the due date in your contract. Interest charges will accrue on the past due amount and be applied to your account each day, which increases the total amount you pay.
Yes you can delay a payment, however the payment is still due and interest will continue to accrue until paid. A fee also applies as outlined in your agreement with us, but the fee is less than an NSF fee and will not affect the performance of your loan in the same way as a returned payment. Please contact us if you wish to delay a payment. This must be done at least 2 business days prior to your regular scheduled payment.
Please let us know if your address, phone number, email address, banking, insurance or employment details have changed so we can update your files. Either complete the appropriate online form or contact us at 1-844-734-3577 to arrange.
To update your banking information, please send us a completed Pre-Authorized debit form (available from your financial institution) or a personalized cheque with your your new banking information. Email us at email@example.com and we will contact you within one business day to confirm the change has been made. Please note, we require at least four business days before your next payment date for processing.
Yes, any changes made to your insurance may impact the terms and conditions of your loan. You must always maintain full comprehensive and collision insurance on your vehicle, with Prefera shown as the lien holder. Any insurance arrangement other than this could put your contract into default. To update your insurance information, please email us at firstname.lastname@example.org and we will contact you within one business day to confirm the change has been made.